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Break-Fix vs. Managed Services IT Support

In recent years, managed services has become the go-to model of IT management, offering a number of key advantages over the older break-fix model. For companies looking for a more effective and affordable approach to IT management, managed services certainly has a lot to offer. Below, we’ll take a look at the key differences between these two models of IT management in order to help you determine which one is right for your company.

The Benefits of Managed Services over Break-Fix IT Management

For many years, break-fix was really the only model of IT support that companies were able to purchase. Under this model, the company would have to wait until a piece of hardware or software malfunctioned before they were able to call in an IT service to fix it, hence the name “break-fix”. 

With managed services, though, companies are able to take a much more proactive approach to IT management. Rather than paying for costly repairs every time something breaks down, managed services enables companies to pay a monthly fee for ongoing IT management and support. 

The benefits of this new model are numerous. First and most important, the managed services model allows companies to actively prevent IT issues rather than just responding to them as they happen. This helps companies avoid the costly downtime that IT issues can cause as well as often times avoid the cost of repairs. 

The managed services model is also a much more comprehensive approach to IT management. Under the break-fix model, IT service providers have no real incentive to invest in network management tools, no real incentive to make your network as stable as possible, and even no real incentive to protect your network against future issues. After all, every time there’s a problem, they make money. With managed services, though, this is not the case, as managed services providers are paid a monthly fee to offer comprehensive IT support that remains the same regardless of how many issues they must repair.

Taking Advantage of Managed Services

The proactive approach of managed services, the fact that managed services providers are incentivized to keep your network operating as best as possible, and several other key benefits make managed services the go-to model of IT management for most companies.

If you would like to learn more about how we are able to help you and your company take advantage of all the benefits that managed services has to offer, we invite you to contact us today.  Boring Business Systems is a managed service provider in Tampa, Lakeland, and surrounding areas.

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