Active management of your network, as opposed to waiting for it to breakdown, increases its reliability and your productivity. Maintaining the network on a regular basis is no different than maintaining a car -regular, systematic checks can make all the difference between a smooth running network and costly, unproductive downtime.
Our technicians receive extensive training to service & repair every machine that we sell, including copiers and multi-function, wide-format, and production printers from Konica Minolta, Canon, Lexmark, and HP.
We deliver quick and reliable service & repairs. Our technicians will contact you within 1-hour of your service request and arrive on site within 4 hours (during normal business hours), and 30 % of service calls can be resolved over the phone to get you up and running even faster. We are committed to our clients’ complete satisfaction every step of the way by providing;
- 1 hour call back on service requests
- 4 hour in-person response time on emergency service request
- Highly skilled technical specialist and service personnel trained on your products
- Quality Service Process “TCP” Total Call Procedure performed on every service call
- Loaner Program for inoperable equipment
- Machine replacement “Boring Satisfaction Guarantee” for equipment that does not meet manufactures specifications
- Help Desk Customer Support
- Live Dispatch
- Full time trainer
- Web Portal “e-Info” Client Account Management
- On-line Fleet reporting for multi-units and locations
- Inventory control systems that assure immediate access to replacement parts and components
- Comprehensive training programs and performance reviews to maintain highest level of expertise
- Latest state of the art technology to enable us to maximize our efficiencies; Automated Dispatching System, GPS tracking system, Automated Car Stock Parts Fulfillment and Automated Reporting.
We service the following areas:
- Polk County, Florida, including Lakeland, Winter Haven, Bartow, Auburndale, Lake Wales, Haines City, Fort Meade, Frostproof, Polk City, Mulberry, Lake Alfred, Davenport, and surrounding areas.
- Highlands County, Florida, including Sebring, Avon Park, Lake Placid, Florida, and surrounding areas.
- Hardee County, Florida, including Wauchula, Zolfo Springs, and surrounding areas.
- Hillsborough County, Florida, including Tampa, Brandon, Plant City, and surrounding areas.