LAKELAND

950 E. Main St.  Lakeland, FL 33801

TAMPA

3614 W. Cypress St.  Tampa, FL 33607

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I.T. Support Technician II – Polk County

Managed Network Services Department

I.T. Support Technician II

Boring Business Systems has been in business since 1924! and we are growing! We are seeking a dynamic, customer focused, Support Technician II to join our team.

The Support Technician II, main responsibilities include on site and remote support of all Boring internal and external customers.  The level II support technician should handle all calls escalated from Level 1 as well as network troubleshooting.  The position will provide professional and efficient customer service while troubleshooting and deploying hardware and/or applications. Will perform field work at the various customer sites to set up, configure, and support workstations and internal and/or external networks. Troubleshoots IT performance issues. Recommends upgrades, patches, and new applications and equipment. Duties are performed with little technical supervision and a high level of personal initiative.

Our Culture

From the beginning, we’ve wanted Boring Business Systems to be different from other companies. Different in how we work with each other, different in how we treat our customers, and different in the results we achieve. These differences are best captured in the 27 “Fundamentals” that are the foundation for our unique culture. We call it…

The Boring Way

This job might be a good fit for you if…

You have or You’re Good At

  • Excellent time management, organizational, communication, problem solving and customer service skills
  • High attention to detail
  • Building relationships and creating customer loyalty
  • Ability to handle a fast-paced environment
  • Proven ability to deal with multiple customers, personalities and stress at times.

Extra Awesome

    • Associates or Bachelor’s degree preferred or 5 years ‘experience

 

  • 5 years of customer service experience required

 

    • 4-5 years Desktop/Network Support
    • A+, Net+ required
    • Microsoft and other related certifications are highly preferred (Security+, MCSE, VMware)

 

  • Stable work history required

 

 

our reward to you

We are a family-run company and believe in a healthy work/life balance by offering the following:

  • Paid Training
  • Medical, Dental and Vision benefits
  • Paid Time Off (Vacation, Personal, Sick, Holiday)
  • 401(k) Retirement Plan (With Company Match)
  • Cash Balance Plan
  • Life Insurance
  • AD&D Insurance
  • Aflac Supplemental Insurance

To apply please send resume to msorrells@boring.com